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SME - Future of Call CentersPro Staff’s Doug Karr was recently published in The Staffing Stream with his article Top Trends Affecting the Future of Contact Centers. With over 18 years of experience in the staffing industry, and the current VP of Pro Staff Texas, Doug is considered a subject matter expert on the topic.

Karr states, “With rapidly changing technology and rising consumer expectations, contact centers are under pressure to adapt. Here are top trends that are impacting contact centers as they work to meet these demands. Staffing firms can help them meet these demands by placing candidates with the right skills.”

Read the full article »