Did you know that it costs five times as much to land a new customer as it does to keep an existing one? One of the best ways to retain customers is appreciation. Here are eight ways to thank your customers for their loyalty!
Category Archives: Employers
Customer service stories inspire me and make me wonder how I (and each member of our organization) can apply that same level of service to our customers, talent, and staff. With this in mind, I recently asked my team: what is the best customer service you have received? Check out their responses, and then share your story on our Facebook page.
The US is facing a talent shortage — a shortage to the tune of 6.6 million jobs! The competition is fierce. And that’s why employer branding has become an important part of talent acquisition and retention. In fact, it may be just as important as the marketing strategies you use to woo customers. Here are my six go-to strategies that benefit both employers and employees.
We all appreciate good customer service but don’t always take time to recognize it. This year, make a point of showing your appreciation to employees who really understand your customer base by celebrating Customer Service Week. Here are a few of our favorite ways to celebrate!
Manufacturers from across the state came together yesterday for the 2018 Made in Minnesota Manufacturing Awards. Minnesota Business Magazine hosts this annual event to recognize the outstanding achievements and the economic contributions of this important industry.
As the weather gets colder and the leaves start to turn, it’s not just fall that’s on the horizon. It’s also time to start thinking about your staffing needs for the upcoming year. Here are five steps I recommend when developing a strategic – and successful! – staffing plan for 2019.
Many of us spend more waking hours at work than at home – and so it makes perfect sense that we should work somewhere that we actually WANT to be, right? I recently asked my team: what makes a company a great place to work? Check out a few of their answers – and then join the conversation!
When I assumed my new position in talent engagement and culture, I began the process of researching the tactics and programs that have worked for other companies. Knowing I was responsible for driving engagement and culture among our internal and external employees, I wanted something that could make an immediate impact. Thankfully, I found a video clip about the Crush It program.
What does workplace culture really mean? Why is it important? How can employers build a better culture? Discover the answers to these questions and more in this infographic!
Most workplaces offer some form of employee training. Training formats can range from getting hands-on experience to reading user manuals to watching online videos. It’s so important to take different learning styles into consideration when developing a training program.